Contact

We're here to help.

We typically reply within 24 hours. For order issues, please have your order number ready.

Send us a message

We read every message personally and reply within 24 hours.

We never share your information. See our Privacy Policy.

Email us directly
contact@soothpaw.com
Replies within 24 hours
Response time
Monday to Friday
9am to 6pm EST

Common questions

Before reaching out, these might help.

Where is my order?

Track your order using the link in your shipping confirmation email.

How do I return my vest?

Email us within 30 days for a full refund. No questions asked.

What size should I get?

Measure your dog's chest and check our size guide on the product page.

When will my order arrive?

US orders ship in 1–3 days and arrive in 6–13 business days.

Still need help? We've got you.

Every message is read by a real person. We're a small team that genuinely cares about you and your dog.

contact@soothpaw.com
Reply within 24hrs
30-day guarantee